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Recent Articles
LTO Drive Firmware Displays as "R001" on Intel-Based Macs
LTO Drive Firmware Displays as "R001" on Intel-Based Macs Applies To MagStor Thunderbolt LTO Tape Drives Intel-based Apple Macs (x86) Systems using an Areca SAS Host Bus Adapter (HBA) Symptoms When viewing the tape drive information in backup ...
CPS Protection Plans and Out-of-Warranty Repairs
CPS Protection Plans and Out-of-Warranty Repairs Overview CPS protection plans are third-party extended service plans administered by Consumer Priority Service (CPS). These plans are separate from the standard MagStor warranty and are not directly ...
Overland NEOs Storageloader / T24 / T48 Manual
Overland NEOs Storageloader / T24 / T48 Manual Drop Files to Attach
Library Firmware
Below are the latest firmware for your MagStor tape libraries. Download the file that matches your library model. Unzip the file into a directory before applying. Use the checksum to verify the firmware file is complete and uncompromised before ...
SAS-HLX-8644 Not Functioning On FanOut / Splitter SAS Cables
Issue: Unable to detect SAS LTO desktop drive via an 8644 fanout or splitter cable. Resolution: Please remove the top cover and move the internal cable connecting to the SAS port on the back from port #3 to port #1 as displayed in the picture.

Popular Articles
IBM Tape Diagnostic Tool (ITDT) MacOS
Use the IBM Tape Diagnostic Tool (ITDT) to diagnose the health of your tape drive(s). Please note that this tool does not have a graphical interface and might require some basic command line knowledge. 1. Download and unzip ...
Overland Storage / Tandberg Data Transitional Services
As of early 2025, Overland Storage / Tandberg Data ceased operations and voided all warranties / service contracts on their LTO tape library line. MagStor has been endorsed by Overland Storage to assist customers with their existing hardware. Free ...
LTOx Thunderbolt 3 Desktop / RM
Before installing a correct driver, there are few steps that need to be done depending on what kind of Mac hardware you have. there are three major hardware variations: a. M1 based b. Intel based with T2 security chip c. Intel based without T2 ...
6/7 - Drive or Media fault
Note from Support - Confirm that the tapes you are using originate from a trusted seller. We have had reports of some tapes obtained through marketplace vendors (ex: Amazon, Ebay, NewEgg) being damaged, used or non functional. We love the convenience ...
IBM Tape Diagnostic Tool (ITDT) Windows
Download and follow the installer's prompts and launch IBM ITDT Graphical Edition for WINDOWS: Select "Scan" so that the attached tape drive is displayed. You can perform various tests, where the Health Test is commonly used, or if directed by ...

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