Recent Articles
Library Firmware
Below are the latest firmware for your MagStor tape libraries. Download the file that matches your library model. Unzip the file into a directory before applying. Use the checksum to verify the firmware file is complete and uncompromised before ...
SAS-HLX-8644 Not Functioning On FanOut / Splitter SAS Cables
Issue: Unable to detect SAS LTO desktop drive via an 8644 fanout or splitter cable. Resolution: Please remove the top cover and move the internal cable connecting to the SAS port on the back from port #3 to port #1 as displayed in the picture.
(Intel MAC) Thunderbolt 3 (Rev C) LTO drives not responding
This fix is for Intel-based MACs on first setup of a Thunderbolt LTO drive (Rev C) where the drivers have been installed and the LTO drive(s) are detected by the system. In the event you can detect LTO drives on your Intel based MAC, but cannot issue ...
Force uninstall ArcSAS Driver
ery rarely, the ArcSAS driver can become stuck; Functioning improperly, un-removable, un-updatable. This is not a common problem, but if you have exhausted all other solutions, it may solve your problem. To diagnose if this may be the case, start by ...
I purchased a software license, how do I get my software?
Note: This article applies only to North American customers. If you purchased a software license, your sales agent should've asked you to create a free account from respective software companies website. Please email info@magstor.com if you provided ...
Popular Articles
Overland Storage / Tandberg Data Transitional Services
As of early 2025, Overland Storage / Tandberg Data ceased operations and voided all warranties / service contracts on their LTO tape library line. MagStor has been endorsed by Overland Storage to assist customers with their existing hardware. Free ...
AnyDesk Screen Share Utility
When providing support via screenshare, our first choice is AnyDesk which can be downloaded below. Please follow the instructions provided by this link to ensure we have the permissions required to assist you. Security Permissions on macOS Let us ...
IBM Tape Diagnostic Tool (ITDT) MacOS
Use the IBM Tape Diagnostic Tool (ITDT) to diagnose the health of your tape drive(s). Please note that this tool does not have a graphical interface and might require some basic command line knowledge. 1. Download and unzip ...
IBM Tape Diagnostic Tool (ITDT) Windows
Download and follow the installer's prompts and launch IBM ITDT Graphical Edition for WINDOWS: Select "Scan" so that the attached tape drive is displayed. You can perform various tests, where the Health Test is commonly used, or if directed by ...
IBM Tape Diagnostic Tool (ITDT) Linux
Download IBM ITDT for Linux To install ITDT-SE on other supported operating systems, complete the following steps. Note: ITDT-SE can be used only by a user with root access rights, except for the Mac OS, which requires the user to have the minimum of ...
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