CPS Protection Plans and Out-of-Warranty Repairs

Overview

CPS protection plans are third-party extended service plans administered by Consumer Priority Service (CPS). These plans are separate from the standard MagStor warranty and are not directly administered by MagStor.

MagStor provides first-line technical support and offers a free diagnostic service at our repair facility in the USA. If a product may require out-of-warranty repair, MagStor can screen the item and provide a repair estimate before the customer files a claim with CPS.

How the Process Works

1. Contact MagStor first
   The customer contacts MagStor for initial troubleshooting and technical support.
2. MagStor performs diagnostics
   If the issue cannot be resolved remotely, the customer may send the item to MagStor’s repair facility in the USA for free diagnostic screening.
3. MagStor provides an estimate
   After inspection, MagStor provides a repair estimate describing the recommended service.
4. Customer files a CPS claim
   The customer uses the MagStor repair estimate to file a claim directly with CPS.
5. CPS reviews and approves the claim
   CPS determines claim eligibility and must approve the claim before covered repair work can proceed.
6. Repair proceeds after CPS approval
   Once CPS approves the claim, the customer provides the approved claim details to MagStor so the repair process can continue.

MagStor’s Role

MagStor provides first-line technical support and diagnostic screening. This may include troubleshooting the issue, reviewing symptoms, confirming product details, inspecting the item at our repair facility, and providing a repair estimate.

MagStor does not approve CPS claims and cannot guarantee CPS coverage. CPS determines whether a claim is eligible under the customer’s protection plan.

Customer’s Responsibility

The customer is responsible for filing the CPS claim after receiving the MagStor diagnostic result or repair estimate. CPS may request proof of purchase, product details, warranty or policy number, and the MagStor repair estimate.

Repairs covered by a CPS protection plan cannot proceed until CPS has approved the claim.

Important Policy

A CPS protection plan is a third-party protection plan, not a MagStor-managed warranty.

MagStor can provide technical support, free diagnostic screening, and a repair estimate. However, CPS must approve the claim before any CPS-covered out-of-warranty repair work can occur.