Solutions
SAS-HLX-8644 Not Functioning On FanOut / Splitter SAS Cables
Issue: Unable to detect SAS LTO desktop drive via an 8644 fanout or splitter cable. Resolution: Please remove the top cover and move the internal cable connecting to the SAS port on the back from port #3 to port #1 as displayed in the picture.
(Intel MAC) Thunderbolt 3 (Rev C) LTO drives not responding
This fix is for Intel-based MACs on first setup of a Thunderbolt LTO drive (Rev C) where the drivers have been installed and the LTO drive(s) are detected by the system. In the event you can detect LTO drives on your Intel based MAC, but cannot issue ...
Force uninstall ArcSAS Driver
ery rarely, the ArcSAS driver can become stuck; Functioning improperly, un-removable, un-updatable. This is not a common problem, but if you have exhausted all other solutions, it may solve your problem. To diagnose if this may be the case, start by ...
I purchased a software license, how do I get my software?
Note: This article applies only to North American customers. If you purchased a software license, your sales agent should've asked you to create a free account from respective software companies website. Please email info@magstor.com if you provided ...
Can I plug my Thunderbolt 3 cable into any USB-C port?
While Thunderbolt 3 shares the same connection type as USB-C, not all USB-C ports are Thunderbolt 3 enabled. Look for the Thunderbolt insignia next to the port if you aren't sure. Note that some MACs do not have the insignia printed on them, and the ...
My software cannot find my tape drive (MAC)
Catalina introduced a bug which causes the MagStor driver to fail the first time it is installed. Install the driver, restart when prompted, then install and restart a second time to solve this issue. We are working to remedy this problem and ...
LTO9 Media Calibration
When LTO9 media is initially loaded into the LTO9 drive, the drive automatically initiates tape calibration, which includes initialization and characterization of the cartridge. During calibration, the drive will display a lowercase 'c' on the face ...